I received a call Thursday from a friend/competitor who had a client he couldn't help. The client, a doctor, had selected her own backsplash and, upon seeing it installed, decided it wasn't what she wanted. Her remodeler, my friend/competitor, didn't know how to help her. So I got the call that the client was in dire need of some design assistance and could I "please step in and help?" The doctor is in!! Within a couple of hours, I'm standing in the client's house looking at her backsplash. Yes, it was nice. No, it didn't go with anything else in her kitchen. I agreed that it needed to be replaced.
We planned a shopping trip the next day and I showed her what I had in mind. She immediately fell in love with my recommendation, and we spent the next two hours designing, selecting various colors, shapes and sizes, and discussing her master plan for the rest of the house. After all, there's no need for her to continue making less-than-perfect decisions that would only lead to more costs and delays in her remodel.
There is nothing that thrills me more than to meet a client who is tired, frustrated and completely dispassionate about the mess they find themselves in in the wake of a remodel, then changing their attitude in a matter of an hour or two by inspiring them, empowering them, and getting them getting excited again about their project and assisting them in achieving the home of their dreams.
Do you have the home of your dreams??
Until next time,
-Kate
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I wish you were around when I was remodeling my kitchen. It's good to know there is help when you need it.
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